{"id":476,"date":"2025-09-24T18:21:20","date_gmt":"2025-09-24T18:21:20","guid":{"rendered":"https:\/\/quilliamcare.com\/?page_id=476"},"modified":"2026-01-07T21:24:43","modified_gmt":"2026-01-07T21:24:43","slug":"complaints","status":"publish","type":"page","link":"https:\/\/quilliamcare.com\/index.php\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"476\" class=\"elementor elementor-476\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb00ef8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eb00ef8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:3,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;widescreen&quot;,&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bcb1af1\" data-id=\"1bcb1af1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e1ed8a5 elementor-widget elementor-widget-heading\" data-id=\"1e1ed8a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Complaints <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f1ed50d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f1ed50d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff52661 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff52661\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f06e360\" data-id=\"5f06e360\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-154eab1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"154eab1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6d8f7da5\" data-id=\"6d8f7da5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ceedb6 elementor-widget elementor-widget-heading\" data-id=\"0ceedb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Complaints Procedure<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2797737e elementor-widget elementor-widget-text-editor\" data-id=\"2797737e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Last updated: 01 October 2025<br \/>At Quilliam Care Ltd, we are committed to providing safe, high-quality, and compassionate healthcare. While we strive to meet the highest standards, we recognise that there may be times when we do not get things right.<\/p><p>We welcome all feedback \u2014 comments, concerns, and complaints \u2014 and use it to improve our services and the experience of our patients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3b23b1ed elementor-invisible\" data-id=\"3b23b1ed\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-789d35bc elementor-widget elementor-widget-spacer\" data-id=\"789d35bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-42b5cc63 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"42b5cc63\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7f793314\" data-id=\"7f793314\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-255900b9 elementor-widget elementor-widget-spacer\" data-id=\"255900b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7240c06f\" data-id=\"7240c06f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7987cd3e elementor-widget elementor-widget-heading\" data-id=\"7987cd3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Our Commitment to You<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-062e86d elementor-widget elementor-widget-text-editor\" data-id=\"062e86d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When you raise a complaint, you can expect that:<br \/>\u2022 Your concern will be acknowledged within 2 working days.<br \/>\u2022 It will be investigated fairly, thoroughly, and without bias.<br \/>\u2022 You will be treated with courtesy, dignity, and respect.<br \/>\u2022 Your personal information will remain confidential and protected under the UK GDPR and Data Protection Act 2018.<br \/>\u2022 You will receive a clear written response explaining the findings and any actions taken.<br \/>\u2022 Any improvements or learning outcomes will be shared and implemented promptly.<\/p><p>We aim to resolve all complaints within 10 working days, or we will update you if more time is required.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e78865a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e78865a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7432f738\" data-id=\"7432f738\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6380e76b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6380e76b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6e74b8da elementor-invisible\" data-id=\"6e74b8da\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-42dfaf56 elementor-widget elementor-widget-heading\" data-id=\"42dfaf56\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to Make a Complaint<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7befd8 elementor-widget elementor-widget-text-editor\" data-id=\"e7befd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You can contact us in whichever way is most convenient:<\/p><p>Urgent complaints \u2013 Call: 0113 548 4205<br \/>Non-urgent complaints \u2013 Complete our online complaint form on the Quilliam Care website<br \/>Email \u2013 Send details to complaints@quilliamcare.com<br \/>Post \u2013 Address to: Superintendent Pharmacist \u2013 Mr Sajid Khan Quilliam Care Ltd 128 City Road London EC1V 2NX<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2d879181 elementor-invisible\" data-id=\"2d879181\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:500,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-af99a07 elementor-widget elementor-widget-heading\" data-id=\"af99a07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Happens Next<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07a79e4 elementor-widget elementor-widget-text-editor\" data-id=\"07a79e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>1. Acknowledgement \u2013 You will receive confirmation of your complaint within 2 working days.<br \/>2. Investigation \u2013 The Superintendent Pharmacist (or an appointed senior manager) will review the matter in detail.<br \/>3. Response \u2013 You will receive a full explanation of findings, any apologies where appropriate, and actions being taken.<br \/>4. Resolution \u2013 We aim to provide a final written response within 10 working days, unless the case is complex.<\/p><p>All complaints are logged, reviewed by management, and discussed at governance meetings to identify learning and service improvements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ebc4f31 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ebc4f31\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d7a8ddc\" data-id=\"d7a8ddc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-784f2ab elementor-widget elementor-widget-spacer\" data-id=\"784f2ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c7072ad\" data-id=\"c7072ad\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f01a1a elementor-widget elementor-widget-heading\" data-id=\"6f01a1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Additional Support &amp; Escalation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3127053 elementor-widget elementor-widget-text-editor\" data-id=\"3127053\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are not satisfied with our response, you may escalate your complaint to the appropriate body:<\/p><p><strong>NHS England<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7442ac5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7442ac5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8e05919\" data-id=\"8e05919\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04557ff elementor-widget elementor-widget-text-editor\" data-id=\"04557ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Online form:\u00a0NHS England Contact Form<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-101ff13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"101ff13\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e88f25f\" data-id=\"e88f25f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a75218b elementor-widget elementor-widget-text-editor\" data-id=\"a75218b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Email:\u00a0<strong>england.contactus@nhs.net<\/strong>\u00a0(include \u201cFor the attention of the complaints team\u201d<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-263ba8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"263ba8d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6a2473d\" data-id=\"6a2473d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57c7c63 elementor-widget elementor-widget-text-editor\" data-id=\"57c7c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\"><li>Phone:\u00a0<strong>0300 311 22 33<\/strong><\/li><li>\u00a0<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6de56aa elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6de56aa\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-ac29c12\" data-id=\"ac29c12\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d765922 elementor-widget elementor-widget-text-editor\" data-id=\"d765922\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Post: NHS England PO Box 16738 Redditch B97 9PT<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-edcbbbf elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"edcbbbf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0d6a5b2\" data-id=\"0d6a5b2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7480546 elementor-widget elementor-widget-heading\" data-id=\"7480546\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">General Pharmaceutical Council (GPhC)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63491c3 elementor-widget elementor-widget-text-editor\" data-id=\"63491c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For concerns about pharmacy services or professional conduct:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1b73001 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b73001\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8a8161e\" data-id=\"8a8161e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d8240e9 elementor-widget elementor-widget-text-editor\" data-id=\"d8240e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Online:\u00a0www.pharmacyregulation.org\/raising-concerns<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cff6253 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cff6253\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-4f0abcb\" data-id=\"4f0abcb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9acf483 elementor-widget elementor-widget-text-editor\" data-id=\"9acf483\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Phone:\u00a0<strong>020 3365 3400<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cb4fea3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cb4fea3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-243aace\" data-id=\"243aace\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1bf92fe elementor-widget elementor-widget-text-editor\" data-id=\"1bf92fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Email:\u00a0<strong>info@pharmacyregulation.org<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-564af8d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"564af8d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-aaf4a9c\" data-id=\"aaf4a9c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5c11c5 elementor-widget elementor-widget-text-editor\" data-id=\"d5c11c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Post: General Pharmaceutical Council 25 Canada Square London E14 5LQ<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d6eb379\" data-id=\"d6eb379\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a0d08e elementor-widget elementor-widget-spacer\" data-id=\"4a0d08e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-81c3384 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"81c3384\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb5daf5\" data-id=\"fb5daf5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abfc1fa elementor-widget elementor-widget-heading\" data-id=\"abfc1fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Stage 2 \u2013 If Unresolved<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-551ffa0 elementor-widget elementor-widget-text-editor\" data-id=\"551ffa0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you are dissatisfied with our response, you may escalate your complaint to the appropriate external body.<\/p><p>NHS England (for NHS services)<br \/>\u2022 Online: https:\/\/www.england.nhs.uk\/contact-us\/complaint\/<br \/>\u2022 Email: england.contactus@nhs.net (include &#8216;For the attention of the complaints team&#8217;)<br \/>\u2022 Telephone: 0300 311 22 33<br \/>\u2022 Post: NHS England, PO Box 16738, Redditch B97 9PT<\/p><p>General Pharmaceutical Council (for professional or pharmacy conduct concerns)<br \/>\u2022 Online: www.pharmacyregulation.org\/raising-concerns<br \/>\u2022 Email: info@pharmacyregulation.org<br \/>\u2022 Telephone: 020 3365 3400<br \/>\u2022 Post: 25 Canada Square, London E14 5LQ<\/p><p>Parliamentary and Health Service Ombudsman (if still dissatisfied after escalation)<br \/>\u2022 Online: www.ombudsman.org.uk<br \/>\u2022 Telephone: 0345 015 4033<br \/>\u2022 Post: Millbank Tower, Millbank, London SW1P 4QP<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2eac9ec\" data-id=\"2eac9ec\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cfcaf1b elementor-widget elementor-widget-spacer\" data-id=\"cfcaf1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65cd7f9 elementor-reverse-tablet elementor-reverse-mobile elementor-hidden-widescreen elementor-hidden-desktop elementor-hidden-laptop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65cd7f9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-02e86eb\" data-id=\"02e86eb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ba14adb elementor-widget elementor-widget-spacer\" data-id=\"ba14adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cad83ae\" data-id=\"cad83ae\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59c6405 elementor-widget elementor-widget-heading\" data-id=\"59c6405\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Parliamentary and Health Service Ombudsman (PHSO)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96223a0 elementor-widget elementor-widget-text-editor\" data-id=\"96223a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If you remain dissatisfied after escalation, you can contact the Ombudsman:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-6b0f9f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6b0f9f4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-efead02\" data-id=\"efead02\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2690174 elementor-widget elementor-widget-text-editor\" data-id=\"2690174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Online:\u00a0www.ombudsman.org.uk<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-202545d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"202545d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-141d742\" data-id=\"141d742\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adf33d3 elementor-widget elementor-widget-text-editor\" data-id=\"adf33d3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Phone:\u00a0<strong>0345 015 4033<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-05dc20b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"05dc20b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-80ee76f\" data-id=\"80ee76f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5f750a elementor-widget elementor-widget-text-editor\" data-id=\"d5f750a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Post: Parliamentary and Health Service Ombudsman Millbank Tower Millbank London SW1P 4QP<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-386fbc2 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"386fbc2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-64b104b\" data-id=\"64b104b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81f452e elementor-widget elementor-widget-image\" data-id=\"81f452e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1060\" height=\"706\" src=\"https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO.jpg\" class=\"attachment-full size-full wp-image-1281\" alt=\"\" srcset=\"https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO.jpg 1060w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-300x200.jpg 300w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-1024x682.jpg 1024w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-768x512.jpg 768w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-600x400.jpg 600w\" sizes=\"(max-width: 1060px) 100vw, 1060px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-08ce0e8\" data-id=\"08ce0e8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-223eae0 elementor-widget elementor-widget-heading\" data-id=\"223eae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Confidentiality and Record-Keeping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cbac43c elementor-widget elementor-widget-text-editor\" data-id=\"cbac43c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>All complaints are handled confidentially and in accordance with data-protection law. Complaint records are retained securely for 10 years to meet NHS and GPhC requirements.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac870d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac870d4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-87beb0f\" data-id=\"87beb0f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8f2c194 elementor-widget elementor-widget-heading\" data-id=\"8f2c194\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Learning from Complaints<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54c2bab elementor-widget elementor-widget-text-editor\" data-id=\"54c2bab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Each complaint is reviewed by the Superintendent Pharmacist to identify root causes, implement corrective actions, and share learning with the wider team. Trends are analysed to prevent recurrence and continuously improve patient care.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3299fbd\" data-id=\"3299fbd\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64f7f62 elementor-widget elementor-widget-image\" data-id=\"64f7f62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1060\" height=\"706\" src=\"https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/General-Pharmaceutical-Council-GPhC.jpg\" class=\"attachment-full size-full wp-image-1280\" alt=\"\" srcset=\"https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/General-Pharmaceutical-Council-GPhC.jpg 1060w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/General-Pharmaceutical-Council-GPhC-300x200.jpg 300w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/General-Pharmaceutical-Council-GPhC-1024x682.jpg 1024w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/General-Pharmaceutical-Council-GPhC-768x512.jpg 768w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/General-Pharmaceutical-Council-GPhC-600x400.jpg 600w\" sizes=\"(max-width: 1060px) 100vw, 1060px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bf8dca6 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf8dca6\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0587592\" data-id=\"0587592\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-63a419b elementor-widget elementor-widget-image\" data-id=\"63a419b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1060\" height=\"706\" src=\"https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO.jpg\" class=\"attachment-full size-full wp-image-1281\" alt=\"\" srcset=\"https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO.jpg 1060w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-300x200.jpg 300w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-1024x682.jpg 1024w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-768x512.jpg 768w, https:\/\/quilliamcare.com\/wp-content\/uploads\/2025\/10\/Parliamentary-and-Health-Service-Ombudsman-PHSO-600x400.jpg 600w\" sizes=\"(max-width: 1060px) 100vw, 1060px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2adfaa9\" data-id=\"2adfaa9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb9acb4 elementor-widget elementor-widget-heading\" data-id=\"eb9acb4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Feedback and Compliments<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7158ce elementor-widget elementor-widget-text-editor\" data-id=\"b7158ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>We also welcome compliments and general feedback. Please contact info@quilliamcare.com or use our online feedback form.<br \/>Compliant with:<br \/>\u2022 GPhC Standards for Registered Pharmacies (2025 Edition)<br \/>\u2022 NHS Complaints Regulations (2009)<br \/>\u2022 Duty of Candour and NHS Constitution principles<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-853c3a9 elementor-reverse-tablet elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"853c3a9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-24e51de\" data-id=\"24e51de\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4564432 elementor-widget elementor-widget-heading\" data-id=\"4564432\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9f58e3b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9f58e3b\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0b97032\" data-id=\"0b97032\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5871d99 elementor-widget elementor-widget-text-editor\" data-id=\"5871d99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Phone:<\/strong> 0113 548 4205<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8a322c1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8a322c1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-89eb394\" data-id=\"89eb394\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-568c84a elementor-widget elementor-widget-text-editor\" data-id=\"568c84a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Email:<\/strong>\u00a0 complaints@quilliamcare.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d168dff elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d168dff\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;mdp_selection_sticky_effect_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0d9149c\" data-id=\"0d9149c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-951b6e9 elementor-widget elementor-widget-text-editor\" data-id=\"951b6e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Postal Address:<\/strong>\u00a0 Quilliam Care Ltd, 128 City Road, London, United Kingdom, EC1V 2NX<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-25bb211\" data-id=\"25bb211\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;mdp_selection_sticky_column_effect_enable&quot;:false}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73d8222 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"73d8222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"476\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"73d8222\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Complaints\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"476\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tName\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Name\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Send<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Complaints Procedure Last updated: 01 October 2025At Quilliam Care Ltd, we are committed to providing safe, high-quality, and compassionate healthcare. While we strive to meet the highest standards, we recognise that there may be times when we do not get things right. We welcome all feedback \u2014 comments, concerns, and complaints \u2014 and use [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-476","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/pages\/476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/comments?post=476"}],"version-history":[{"count":166,"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/pages\/476\/revisions"}],"predecessor-version":[{"id":1633,"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/pages\/476\/revisions\/1633"}],"wp:attachment":[{"href":"https:\/\/quilliamcare.com\/index.php\/wp-json\/wp\/v2\/media?parent=476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}