Quilliam Care Ltd (“we”, “us”, or “our”) is committed to ensuring that our website and digital services are accessible to all users, regardless of technology or ability. We strive to comply with recognised accessibility standards and continuously improve user experience for everyone.

1. Our Commitment

We aim for this website (https://www.quilliamcare.com) to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

We work to ensure that all users, including those using assistive technologies such as screen readers, voice recognition software, or alternative input devices, can access our information and services.

2. How Accessible This Website Is

We believe that most of our website is fully accessible. Features include:

• Responsive design for desktop, tablet, and mobile.
• Clear heading structures and semantic HTML.
• Sufficient colour contrast for text and interactive elements.
• Keyboard-accessible navigation and forms.
• Text alternatives for meaningful images.

However, we know some parts of this website are not yet fully accessible:

• Some PDF documents may not be fully tagged for screen readers.
• Older videos may lack captions or transcripts.
• Interactive elements from third-party plug-ins may not meet full keyboard or ARIA standards.

We are actively working to resolve these issues and will update this statement as improvements are made.

3. What We Are Doing to Improve Accessibility

• Conducting regular manual and automated accessibility testing using tools such as WAVE and Siteimprove.
• Training our web content editors to create accessible materials.
• Replacing or remediating non-compliant PDFs and multimedia content.
• Ensuring all new content published after October 2025 meets WCAG 2.2 AA.

4. Reporting Accessibility Problems

If you experience difficulty using any part of this website or notice accessibility barriers, please let us know so we can help and fix the issue.

Email: info@quilliamcare.com
Telephone: 0800 999 4888
Address: Quilliam Care Ltd, 128 City Road, London, EC1V 2NX

We aim to acknowledge reports within 2 working days and provide a response or fix within 10 working days wherever possible.

5. Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further advice or the Equality and Human Rights Commission (EHRC), which is responsible for enforcing the accessibility regulations in the UK.

EASS website: www.equalityadvisoryservice.com  |  Phone: 0808 800 0082

6. Preparation of This Statement

This statement was prepared on 01 October 2025 and will be reviewed annually or whenever major updates to the website are made.

Testing was last carried out in September 2025 using automated scanning and manual checks against WCAG 2.2 AA criteria.